0kgames Privacy Policy

0kgames ("the Company," "we," "us," or "our") operates an online casino and sports betting platform at 0kgames.net, licensed and regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). As part of providing our services to Filipino players across the country — from Metro Manila and Quezon City to Makati, Cebu, Davao, and beyond — we necessarily collect and process certain personal data about our users.

This Privacy Policy ("Policy") sets out in clear, plain terms exactly what data we collect, the purposes for which we process it, with whom we may share it, how long we keep it, and the rights available to you under Philippine law. This Policy is issued in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations issued by the National Privacy Commission (NPC).

This Policy applies to all personal data collected through the 0kgames website, mobile-optimized interface, customer support channels, promotional communications, and any other touchpoints associated with the 0kgames brand. It does not apply to third-party websites or services that may be referenced within our platform.

0kgames collects personal data through several channels: directly from you during registration, account management, and support interactions; automatically through your use of the platform; and from third parties such as payment processors and identity verification services. The categories of data we collect include:

We collect only the minimum data necessary for each specific purpose. Where data collection is optional, this will be clearly indicated at the point of collection.

0kgames uses your personal data only for lawful, specified, and legitimate purposes directly related to the provision and improvement of our gaming and betting services. The specific purposes for which we process your data are as follows:

• Account Management: To create, maintain, and administer your 0kgames player account, including processing registration, verifying your identity via KYC, and managing your account settings.
• Service Delivery: To enable you to access and play our games — including JILI slots, live dealer tables, Plinko, Nine, bingo, and sports betting — and to process your deposits and withdrawals via GCash, Maya, BDO, BPI, Metrobank, and other supported channels.
• Regulatory Compliance: To fulfil our obligations under PAGCOR regulations, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012, including transaction monitoring, suspicious activity reporting to the AMLC, and record-keeping.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct on our platform.
• Responsible Gaming: To monitor gameplay patterns, enforce self-imposed limits and self-exclusion requests, and identify players who may benefit from responsible gaming interventions as required under our PAGCOR license conditions.
• Customer Support: To respond to your inquiries, resolve complaints, process refund requests, and communicate important account-related updates.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent or where permitted under applicable law. You may opt out at any time.
• Platform Improvement: To analyze aggregated usage data, identify technical issues, and improve the overall performance and user experience of the 0kgames platform.

0kgames will not use your personal data for any purpose that is incompatible with those listed above without obtaining your prior consent or establishing a separate lawful basis for such processing.

Under the Philippine Data Privacy Act of 2012, 0kgames processes your personal data on one or more of the following lawful bases:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you accepted when registering your 0kgames account, including delivering gaming services and processing financial transactions.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AMLA reporting requirements, BIR obligations, and other applicable Philippine laws and regulatory directives.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement — where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and optional data collection where you have given a freely given, specific, informed, and unambiguous indication of agreement. You may withdraw consent at any time without affecting the lawfulness of prior processing.

0kgames does not sell or rent your personal data to third parties. We may share your data only in the limited circumstances described below, and always subject to appropriate data protection safeguards:

• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government agencies as required by law or valid legal process.
• Payment Processors: GCash (Mynt), Maya (Voyager Innovations), GrabPay, BPI, BDO, Metrobank, and other payment service providers solely to the extent necessary to process your deposits and withdrawals.
• Game Providers: Licensed game studios such as JILI, PG Soft, and Pragmatic Play may receive gameplay session data necessary to deliver their games and verify results — they do not receive your full identity data.
• Identity Verification Services: Third-party KYC service providers engaged to verify government-issued IDs and conduct liveness checks as required by PAGCOR and AMLA compliance obligations.
• IT and Security Partners: Hosting providers, cybersecurity firms, and fraud detection systems that process data on our behalf under strict data processing agreements and confidentiality obligations.

All third parties with whom 0kgames shares personal data are contractually required to process that data only for the specified purpose, to maintain appropriate security standards, and to comply with applicable Philippine data protection laws. 0kgames remains accountable for personal data shared with third-party processors under our data processing agreements.

0kgames uses cookies and similar tracking technologies (including local storage and session tokens) to operate the platform, maintain session security, and understand how players interact with our services. The types of cookies we use are as follows:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, CSRF protection cookies, and load-balancing cookies. These cannot be disabled without breaking platform functionality.
• Performance and Analytics Cookies: Used to collect anonymized data about how players navigate the platform — which pages are visited most, average session duration, and where technical errors occur — to help us improve the platform.
• Functional Cookies: Store your preferences such as language settings, preferred game category, and display options so the platform remembers your choices across sessions.
• Responsible Gaming Cookies: Track session duration to power the session reminder feature available in your responsible gaming settings.

0kgames does not use third-party advertising cookies or behavioural tracking technologies for the purpose of building advertising profiles or retargeting you on external websites. You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the performance or availability of some platform features.

0kgames retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and PAGCOR regulations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual player. Anonymized, aggregated data may be retained indefinitely for statistical and platform improvement purposes.

0kgames implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and 0kgames servers is encrypted using TLS 1.2 or higher. Our platform enforces HTTPS on all endpoints.
• Encryption at Rest: Sensitive data fields — including identity document numbers, financial account details, and authentication credentials — are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All internal access is role-based, logged, and subject to periodic review.
• OTP Verification: Account login and sensitive account changes require one-time password (OTP) verification via registered mobile number to prevent unauthorized access.
• Penetration Testing: The 0kgames platform undergoes regular security assessments and penetration tests conducted by independent cybersecurity specialists.
• Incident Response: In the event of a personal data breach, 0kgames will notify the National Privacy Commission (NPC) within 72 hours of discovery and will inform affected players without undue delay, in accordance with NPC Circular No. 16-03.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 0kgames. These rights may be exercised by contacting our Data Protection Officer as described in Section 12:

• Right to be Informed: You have the right to be notified of how your personal data is collected and processed — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data 0kgames holds about you, along with information about how it is being used and with whom it has been shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. Basic profile data can be updated directly in your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations under PAGCOR and AMLA regulations.
• Right to Object: You may object to the processing of your personal data for direct marketing or where processing is based on our legitimate interests, stating the grounds for your objection.
• Right to Data Portability: Where technically feasible, you may request your personal data in a structured, commonly used, and machine-readable format for transfer to another service.
• Right to Lodge a Complaint: If you believe 0kgames has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint directly with the National Privacy Commission (NPC) at privacy.gov.ph.

0kgames will respond to all data subject requests within 30 calendar days of receipt. In complex cases, this may be extended by a further 30 days, and you will be notified of the extension. There is no fee for standard requests; however, manifestly unfounded or excessive requests may be subject to a reasonable administrative charge.

The 0kgames platform is strictly intended for individuals who are 21 years of age or older, in compliance with PAGCOR regulations governing online casino and sports betting services in the Philippines. 0kgames does not knowingly collect personal data from individuals under the age of 21.

All registration attempts are subject to age verification as part of our KYC process. If 0kgames discovers that personal data has been collected from a player who is under 21 years of age, the following steps will be taken immediately:

• The account will be immediately suspended and then permanently closed.
• Any deposits made by the underage individual will be refunded to the original payment method used, less any bonuses or promotional credits applied.
• The personal data collected will be securely deleted, except where retention is required for regulatory reporting purposes under PAGCOR or AMLA obligations.
• The incident will be reported to PAGCOR as required under our license conditions.

0kgames reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or PAGCOR regulatory requirements. When material changes are made to this Policy, we will:

• Post the updated Privacy Policy on this page with a revised "Last Updated" date at the top of the document.
• Notify all registered players via the email address associated with their 0kgames account at least seven (7) days before material changes take effect.
• Where required by the NPC or the Data Privacy Act, obtain fresh consent for any new processing activities that go beyond the scope of this Policy.

Your continued use of the 0kgames platform after the effective date of any update constitutes your acknowledgment of the revised Privacy Policy. We encourage you to review this page periodically to stay informed of how 0kgames protects your personal data. If you disagree with any change to this Policy, you may close your account by contacting our support team.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 0kgames handles your personal data, you may contact our dedicated Data Protection Officer (DPO) or customer support team through the following channels:

• Email: [email protected] — for general privacy inquiries, data subject access requests, and formal complaints. Please include "Privacy Request" in the subject line to ensure prompt routing to our DPO.
• Live Chat: Available within the 0kgames platform after logging in — suitable for general queries; formal data subject requests should be submitted in writing via email for documentation purposes.
• Response Time: All privacy-related inquiries and data subject requests will be acknowledged within 48 hours and resolved within 30 calendar days, as required under the Data Privacy Act of 2012.

If you are not satisfied with how 0kgames has handled your privacy concern after engaging with our DPO, you have the right to escalate your complaint to the National Privacy Commission (NPC), the Philippine data protection authority, via their official channels at privacy.gov.ph.